FAQ | Anin Perfumery

How long does it take for my order to arrive?

Please allow 1-3 business days after you receive confirmation that we have received your order.

My order hasn't arrived. Do you know where my order is?

Once we ship our products, the only way to track your order is through our courier partners. Please double check the shipping information provided by them. If it still hasn't arrived as you expected, please contact our customer service support team.

My order arrived damaged. Can you offer compensation?

We always ensure that we pack our orders in a safe manner and provide instructions to our courier partners to handle them with care. However, if it still arrives damaged, please contact our customer service team.

I have skin allergies and other allergies. Can I still use your product?

If you have sensitive skin and are allergic to any of the ingredients we have listed on our ingredient list, we recommend not using our products.

How do I use your product for best results?

The best places to apply perfume are on the wrist and neckline pulse points.

Do you offer sample sizes or discovery sets of your products?

Unfortunately not at this time.

Apakah produk Anda diuji pada hewan? Are your products tested on animals?

We always ensure that the ingredients are ethically sourced and not tested on animals.

Do you use animal-sourced ingredients?

Absolutely not. We use only plant-based, natural-derived or synthetic ingredients.

How do I store my perfume to maintain its quality after opening?

Please store your perfumes in a cool dark place, away from direct sunlight. Please also use within 12 months of opening.

How long does your perfume last on the skin?

For eau de parfum, the aroma lingers for up to 6 hours.